Return and Refund Policy

At Kylies Studio, we want you to be completely happy with your purchase. If something isn't right, we offer a straightforward return and refund process. Please review the details below so you know exactly what to expect.

Policy at a Glance

Return Window	30 days from the date of delivery
Exchanges	Accepted (subject to availability)
Refund Processing	Within 7 business days after return approval
Return Shipping (Change of Mind)	Customer pays return shipping costs
Return Shipping (Defective/Incorrect)	We cover the return shipping costs
Restocking Fee	$0 — no restocking fees

Return Eligibility

You may request a return within 30 days of receiving your order. To qualify for a return, all items must meet the following conditions:

•       Items must be unworn, unwashed, and in the same condition as when they arrived

•       All original tags, labels, and accessories must still be attached

•       Items must be in their original packaging

Returns Will Not Be Accepted If:

•       Items show signs of wear, washing, alteration, or damage caused after delivery

•       Original tags, labels, or packaging are missing

•       The return is requested after the 30-day return window has passed

•       The return is sent without prior authorization from our team

How to Start a Return

All returns must be authorized before shipping anything back to us. To initiate a return, follow these steps:

1.     Contact us at info@kyliesstudio.com with your order number, the item(s) you wish to return, and the reason for the return. Photos are helpful if there is an issue with the product.

2.     Wait for our team to review your request. Once approved, we will provide you with detailed return instructions and the return shipping address.

3.     Pack the item securely in its original packaging with all tags and accessories included. Please ensure the package is well-protected to prevent damage during transit.

4.     Ship the return using the instructions provided in your approval email.

Returns sent without prior authorization will not be processed.

Return Shipping Costs

Defective, Damaged, or Incorrect Items

If you receive a product that is defective, damaged during shipping, or not what you ordered, we will cover all return shipping costs. Please contact us at info@kyliesstudio.com with your order number, a description of the issue, and clear photographs of the item and its packaging. We will arrange a replacement or a full refund at no additional cost to you.

Change of Mind Returns

If you are returning an item because it doesn't fit, you changed your mind, or you ordered the wrong product, you are responsible for the return shipping costs. Original shipping fees paid at checkout are non-refundable.

Refund Process

Once we receive your returned item, our team will inspect it to confirm it meets the return eligibility requirements. You will be notified by email whether your return has been approved or declined.

If approved, your refund will be processed to your original payment method within 7 business days. The time it takes for the refund to appear in your account depends on your bank or payment provider and may take additional time beyond our processing window.

Exchanges

If you would like to exchange an item for a different size, color, or style, please contact us at info@kyliesstudio.com with your order number and the details of the exchange you would like. All exchange items must meet the same eligibility conditions as returns.

•       If the replacement item is available, we will ship it once the original item has been received and approved.

•       If the replacement item is out of stock, we will issue a refund instead.

Order Cancellations

Orders can be cancelled before they enter processing. To request a cancellation, contact us as soon as possible at info@kyliesstudio.com. Once an order has begun processing or has been shipped, it can no longer be cancelled. In that case, you may initiate a return after delivery by following the steps outlined above.

Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return. Any non-returnable items will be clearly indicated on their respective product pages. If you are unsure whether an item qualifies for a return, please contact us before placing your order.

Additional Information

This policy works alongside our Terms of Service and does not affect any statutory consumer rights you may have under applicable law. If you have any questions about our return and refund process, don't hesitate to reach out to our support team.

Contact Information

Store: Kylies Studio

Address: Balcones Drive #30362, Austin, TX 78731, United States

Email: info@kyliesstudio.com

Phone: +1 (307) 533-3047

Customer Service Hours: Monday to Friday, 9:00 AM - 5:00 PM (EST)

Response Time: We aim to respond within 1-2 business days.