Shipping Policy

At Kylies Studio, we are committed to delivering your order as quickly and reliably as possible. This Shipping Policy outlines everything you need to know about how we process, ship, and deliver your purchases.

Shipping Overview

Order Cut-Off Time	4:00 PM (EST), Monday to Friday
Processing Time	1–3 business days (Monday to Friday)
Shipping Transit Time	5–8 business days (Monday to Friday)
Estimated Total Delivery	6–11 business days from order placement
Shipping Cost	Free shipping on all orders, no minimum required
Shipping Destination	United States only

Orders placed after the daily cut-off time or on weekends and public holidays will be processed on the next business day, which may add an extra day to the estimated delivery time.

Shipping Destination

We currently ship exclusively within the United States. At this time, we do not offer international shipping. If you are located outside of the United States, we are unable to fulfill your order.

Shipping Cost

All orders shipped within the United States qualify for free standard shipping with no minimum order requirement. There are no hidden fees or surcharges added at checkout.

Carrier Services

We work with trusted shipping carriers including USPS, UPS, and FedEx to ensure your order is delivered safely and on time. The carrier assigned to your shipment may vary depending on your location and the size of your package.

Tracking Your Order

Once your order has been shipped, you will receive a confirmation email containing a tracking number. You can use this tracking number to monitor the status of your delivery at any time through our Track Your Order page on our website.

Please allow up to 24 hours after receiving your shipping confirmation for the tracking information to become active in the carrier's system.

Possible Delivery Delays

While we do our best to meet the estimated delivery times listed above, occasional delays may occur due to circumstances beyond our control. These can include:

•       Public holidays or periods of high order volume

•       Severe weather conditions or natural events

•       Carrier delays, route disruptions, or operational issues

•       Incorrect or incomplete shipping information provided at checkout

If your order has not arrived within the estimated delivery window, please allow up to 3 additional business days before reaching out. If your package still has not been delivered after this extended period, contact our support team at info@kyliesstudio.com and we will investigate the matter promptly.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible at info@kyliesstudio.com. Cancellations can only be accommodated before the order enters processing. Once an order has begun processing or has been handed off to a shipping carrier, it can no longer be cancelled. In that case, you may initiate a return after delivery in accordance with our Return and Refund Policy.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us right away at info@kyliesstudio.com. To help us resolve the issue as quickly as possible, include the following in your message:

•       Your order number

•       A brief description of the problem

•       Clear photographs of the item and its packaging

Once we have reviewed the details, we will arrange a replacement shipment or a full refund at no additional cost to you. For complete information on returns and refunds, please refer to our Return and Refund Policy.

Shipping Address Accuracy

Please double-check that your shipping address is complete and correct before submitting your order. Kylies Studio is not responsible for packages delivered to incorrect addresses due to errors provided by the customer. If you notice a mistake after placing your order, contact us immediately at info@kyliesstudio.com and we will do our best to update the address before the order ships.

Contact Information

If you have any questions about your shipment or our shipping practices, please don't hesitate to get in touch.

Store: Kylies Studio

Address: Balcones Drive #30362, Austin, TX 78731, United States

Email: info@kyliesstudio.com

Phone: +1 (307) 533-3047

Customer Service Hours: Monday to Friday, 9:00 AM - 5:00 PM (EST)

Response Time: We aim to respond within 1-2 business days.